Refund policy
30-Day Refund Policy
We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund.
To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a refund, you can contact us at support@amriore.com.
Damages and issues
Upon receiving your item, we request that you thoroughly inspect it to ensure it is free of defects or damage.
If, unfortunately, your item is found to be broken or defective, we kindly ask you to provide a brief video explaining the issue. This step is crucial to initiate the process of replacement or return for a full refund.
Your cooperation in providing this video is highly appreciated, as it enables us to promptly address the problem and ensure your satisfaction with our products.
Please contact us at support@amriore.com, attaching the video, so that we can assist you further.
Please note that to qualify for a refund, you must complete the video submission and return the product to our warehouse address within the 30-day guarantee period (please ensure it is sent within 30 days).
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Please be advised that if your package is lost due to the actions of the local logistics provider's courier or is stolen during delivery, we are unable to provide compensation. As retailers, we are solely responsible for the sale and after-sales service of our products.
Therefore, in the event of lost items, we advise customers to seek assistance from the local logistics provider, as they are responsible for delivery. They have the obligation to help recover lost packages, as it was their courier who misplaced or lost them. We appreciate your understanding of our role in this matter.
Exchanges
The fastest way to ensure you get what you want is to refund the item you have, and once the refund is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your refund request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@amriore.com.